Returns & Exchanges


Customers have 30 days to return their order for a refund.  Please contact us here with your name, order number, and which item(s) you are returning.  Address your return to 

14234 Orchid Tree Place

Orlando, FL 32828

Once we receive your return, we will issue a refund in the original form of payment.  Depending on your bank, please allow 5-10 business days for your refund to appear.  You are responsible for shipping costs and correctly labeling the shipping return address.


Green Firefox does not offer exchanges for our jewelry as each piece is uniquely handmade.  We do, however, offer exchanges for our wall art, phone cases, and stickers if they arrive damaged.  To request an exchange, please contact us here with your name, order number, the reason for your exchange, and what item you would like.  You have the option to exchange your damaged order for the same item or for a different item of the same value (excluding jewelry).